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“Pizza delivery is a service in which a pizzeria or pizza chain delivers a pizza to a customer. An order is typically made either over the internet or by telephone to the pizza chain, in which the customer can request pizza type, size and other products alongside the pizza, commonly including soda beverages. Pizzas may be delivered in pizza boxes or delivery bags, and deliveries are made with either an automobile, motor scooter, or bicycle. Customers can, depending on the pizza chain, choose to pay online, or in person, with cash, credit or a debit card. A delivery fee is usually charged with what the customer has bought.
Ordering pizza for delivery usually involves contacting a local pizza restaurant or chain by telephone or online. Online ordering is available in some countries such as Canada, India, Japan, the European Union and the United States, where some pizza chains offer online menu and ordering.
The pizza delivery industry has kept pace with technological developments since the 1980s beginning with the rise of the personal computer. Specialized computer software for the pizza delivery business helps determine the most efficient routes for carriers, track exact order and delivery times, manage calls and orders with PoS software, and other functions. Since 2008 GPS tracking technology has been used for real-time monitoring of delivery vehicles by customers over the Internet.
Some pizzeria such as Pizza Pizza in Ontario, Canada will incorporate a guarantee to deliver within a predetermined period of time, or late deliveries will be free of charge. For example, Domino’s Pizzahad a commercial campaign in the 1980s and early 1990s which promised “30 minutes or it’s free”. This was discontinued in the United States in 1993 due to the number of lawsuits arising from accidents caused by hurried delivery drivers, but is still offered in some countries. Pizzerias with no time guarantee will commonly state to the customer an approximate time frame for a delivery, without making any guarantees as to the actual delivery time.
Modern pizza boxes are made of corrugated fiberboard. Cardboard has a number of advantages for pizza delivery: it is cheap and disposable, it is stiff yet light, it is absorbent thus keeping oil and juice from leaking, and the channels of air in the cardboard have excellent insulation properties.
The history of the pizza box began in Naples during the 1800s where bakers put pizzas into metal containers called stufas: round, vented tin or copper containers with shelves that held the pizzas apart from one another. Since the 1940s pizza take-out was done with the pizza sitting on a round cardboard base and covered with a paper bag. It is believed Domino’s developed the modern corrugated flat square pizza box in the early 1960s, but they never patented it. Patent designs for pizza boxes date to at least 1968. Innovations since have included various venting configurations;built-in holders for extra sauces; designs for easier recycling; perforated tops so wedge-shaped pieces of cardboard can be used as plates. The lid of the box is often supported by a disposable plastic tripod on top of the pizza.” http://en.wikipedia.org/wiki/Pizza_delivery